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Companies aspiring to share infrastructure for simultaneous global and local BPO operations are finding it an uphill task. Going international at night and conducting domestic BPO operations during the day from the same facility is proving difficult because of the drastic disparities in everything from billing rates and profit margins to employee salaries and quality of infrastructure. In fact, the differences are so stark that companies hoping to conduct twin operations (domestic and global) may be better off separating the two rather than blending them.
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