Teletech expands BPO operations to South Africa

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Teletech expands BPO operations to South Africa

TeleTech Holdings, one of the biggest Business Process Outsourcing (BPO) solutions provider, is going to expand operations into South Africa, consolidating its intention to expand its presence across the world. By virtue of its Cape Town facility, TeleTech is the first multinational company to draw benefits from a new investment incentive program launched by the South African Department of Trade & Industry towards the business process outsourcing industry. The Minister of Trade & Industry Mandisi Mpalhwa says, "BPO is critical to our economic development strategy and we see TeleTech as an anchor company for this new industry." The country's sound infrastructure, talented labor pool, and widespread exposure to the English language can prove beneficial to a still untapped outsourcing market.

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